Right to Cancel Before Payment
You have a right to cancel an order before payment has been made to the Recipient. Depending on the method used to initiate your transfer, you may exercise this right through the following channels:
Cancellation After Funds Have Been Deposited
If you exercise your right to cancel the order after you have already paid us the funds to be transferred:
- We will refund money paid by you and intended for a Recipient only under the condition that it has not already been paid out to the Recipient in accordance with your original instructions prior to the cancellation request; and
- We reserve the right to retain the Fees charged for the Service (and we may charge you with those Fees if they have not yet been paid).
Dispatched Orders & International Partner Networks
If by the time you notify us of the cancellation of the transfer we have already sent the money to one of our partners in the country of destination, we may not be able to successfully cancel the order, given that the cancellation procedures with our partners differ in length and complexity, as well as often require communication across multiple international time zones.
Refund Processing Timeline
Refunds can take up to 7 working days to be processed. This timeframe depends additionally on the customer’s bank processing speed, clearing cycles, and intermediate card networks, which remain beyond our direct control.
Minimum Refund Threshold & Non-Fault Fee
We reserve the right not to refund amounts smaller than ₣3 and charge a refund processing fee of ₣3 (according to the currency with which you pay us) if the refund has been requested by the customer with no fault on the part of Hidmona.
45-Day Transfer Fulfillment Guarantee
If we do not transfer the money to the Recipient in accordance with an order within 45 days after your instructions have been received, provided that you correctly followed our procedures and complied fully with all our compliance policies, you may ask for a full refund of the money transferred to us and intended for the Recipient.
13-Month Collection Period & Rights Waiver
If the Recipient does not collect the money within 13 months after the date it became available for collection, all rights of cancellation of the order or refund of the money transferred or the Fees shall be deemed to be waived by you.
1-Month Order Expiration & Automatic Refund
Your order expires after 1 month. In case the money has not been collected (in the case of cash transfers) or the order requires a correction, we reserve the right to cancel your order without prior notice to you and to refund to you the principal amount that was to be transferred. The refund will not include the Fees paid for the Service, which we will retain.
Transfers Sent to Invalid Mobile Phone Numbers
If you choose to send money via a mobile phone number and send money to an invalid number, the transaction will be cancelled automatically after 5 days and the funds will get refunded to you via the banking details you provided to us (deposited back to the originating bank account you provided).